Customer Service Coordinator-Order Entry

Must have customer service and order entry in a high-volume environment.

• Salary: $50,000.00 - $57,500.00, non-exempt, full-time, paid hourly
• Bonus: 9%
• Torrance CA 90503-Fully onsite position-candidates must have a reasonable commute
• This is a high volume Customer Service/Order Entry. We are looking for candidates with high volume experience who can handle up to 300 incoming customer emails per day. Urgency and able to prioritize is a must.

Position Overview

This is a fast-paced, high-volume customer service and order management role supporting a growing business environment. We are seeking high-performing professionals who thrive in busy settings, can effectively prioritize competing demands, and work with a strong sense of urgency while maintaining exceptional accuracy and customer service. Successful candidates are highly organized, detail-oriented, and capable of managing multiple tasks, customer requests, and order-related activities simultaneously.

Essential Job Functions

Working in a team environment, provide superior customer service related to the follow-up and processing of customer orders and inquiries. Coordinate sales order changes or requests, including new Requests for Quote (RFQs) and change orders, to support timely order entry and outstanding customer service.

• Provide high-quality customer service and develop strong customer relationships.
• Promptly and professionally process all customer orders and inquiries pursuant to company policies and procedures, escalating unresolved issues to management as needed.
• Maintain accurate and up-to-date customer information regarding shipment methods, credit terms, existing and new part numbers, applications, and other account details.
• Ensure 100% order accuracy by minimizing and maintaining zero credit memos and/or RMAs due to order entry errors.
• Process customer orders and quotations in a timely manner and provide accurate shipment dates and order confirmations.
• Create and process SDRs as needed.
• Maintain organized documentation and files for customers, distributors, and prospective customers.
• Manage customer contracts and stocking programs to ensure there are no expired documents.
• Work closely with Sales and Technical Support teams through accurate order entry and shipment tracking.
• Assist the Accounts Receivable team with collection efforts on delinquent accounts when requested.
• Provide market feedback to improve lead times, service levels, and other customer-valued functions.
• Effectively manage a high volume of orders, customer inquiries, and requests while meeting deadlines and maintaining accuracy.
• Prioritize workload efficiently and respond with urgency to changing customer needs and business demands.

Collateral Duties

• Perform other duties and special projects as assigned.
• Learn new systems and contribute process improvement ideas when appropriate.

Requirements

• Associate's Degree or Bachelor's Degree preferred.
• 1-2 years of related customer service, order management, inside sales support, or order entry experience.
• Experience working in a high-volume, fast-paced environment preferred.
• Demonstrated ability to prioritize multiple tasks, adapt to changing priorities, and meet deadlines with a strong sense of urgency.
• Excellent verbal and written communication skills.
• Strong interpersonal and conflict-resolution skills.
• Good computer skills and ability to learn new systems quickly.
• Strong attention to detail with a commitment to accuracy and customer satisfaction.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.